Credits and Subscriptions
Understand our charging structure.
For all LiveAvatar sessions, we deduct credits per minute per session. Our credit deduction is dependent on which session mode you're on:
- Full Mode / Embedded Avatars - 2 credits per minute.
- Lite Mode - 1 credit per minute
Sessions will fail to start if you do not have enough credits to last even one minute of generated audio.
Subscriptions
Free users enjoy a monthly refresh of 10 credits, ensuring they can always continue exploring. Paid plans include a monthly deposit of 1,000 credits, which rolls directly into your existing credit pool.
If your use case exceeds the monthly 1,000-credit allotment, we recommend turning on overage billing. We charge 10 cents or 0.10 dollars for each additional credit consumed when overage is enabled. You can do so on your account page.
If you consistently need more credits or have a higher business tier credit usage required, reach out to [email protected] regarding your use case.
How credits get deducted
Upon session start, we escrow one minute's worth of credits to begin. This partially ensures that our systems won't don't get abused. If our systems fail to start up properly, this escrow gets refunded as we tear down the system.
For anyone coming from HeyGen Interactive avatar - we first start the session before enabling client token generation, previously users would be metered a couple seconds while they were setting up their frontend environment. This is no longer the case with LiveAvatar.
We check all concurrent active sessions every minute and charge according to how much longer the session has lasted since the session was charged.
Updated 20 days ago